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Terms and Conditions...
All orders are subject to these terms and conditions
The graphic preparatory industry is characterized by extensive technologies which are not found in other business operations. Therefore, our services are rendered subject to the following Terms and Conditions, which are adopted from the National Trade Customs of the Graphic Preparatory Association. Customer submission of work to Crane shall constitute acceptance of without restriction, the following Terms and Conditions:
  1. PRICES Prices are F.O.B. Cape Cod, MA, and subject to change without notice.

  2. TERMS Standard terms are net 30 days, with approved credit. Interest 1 1/2% per month will be charged on overdue accounts. Payment in advance or C.O.D. required without approved credit. Orders will not be scheduled for production until payments arrangements have been completed.

  3. QUOTATIONS All estimates are subject to revisions upon evaluation of the actual copy submitted and the customer will be notified of any changes prior to starting work. Job quotations are valid for 30 days unless otherwise specified in writing. A quotation not accepted within 30 days is subject to review. (FREIGHT CHARGES are not part of the quote.)

  4. CONDITION OF COPY Upon receipt of original copy, page proofs, disks, electronic files, galleys or manuscripts, should it be evident that the condition of the copy differs from that which had been originally described and consequently quoted, the original quotation shall be rendered void and a new quotation issued.

  5. ALTERATIONS Alterations represent work performed in addition to the original specification. If additional work is required through customers' error or change of specification, all additional work will carry an additional charge at current rates for the work performed and materials used.

  6. CANCELLATIONS Orders entered cannot be canceled except in writing and upon terms that will compensate Crane against loss for work already performed, materials no longer usable, and loss of profits. Crane may cancel any order without liability.

  7. DELAYED COMPLETION OF ORDERS If work on orders or contracts is delayed by the customer beyond the time estimated to complete the work, a charge will be made to compensate Crane for any additional cost, regardless of estimate. Lost press time due to customer delay, or customer changes and corrections, will be charged at current rates. Experimental or preliminary work performed on behalf of customer will be charged according to time and material expended and cannot be used by customer until Crane has been reimbursed.

  8. CONTINGENCIES Crane cannot be held liable for failure to complete work or to deliver on-time because of delays caused by strikes, fire, accidents, unusual market or labor conditions, customer changes or causes beyond its control.

  9. WORK IN-PROCESS If any original source material is withdrawn prior to completion of end products, then Crane will not be responsible for the completion of the work, and charge will be made for all work completed at the time of withdrawal.

  10. COLOR PROOFS Because of the difference in equipment and conditions between color proofing and pressroom operations, a reasonable variation in color proofs and the printed job shall constitute satisfactory completion of the job.

  11. EXAMINATION OF COMPLETED WORK ON DELIVERY This responsibility rests with the customer or his designee. No claims will be honored after 10 days of receipt of finished work. Crane responsibility ceases immediately if its work is altered in any way by someone not in its employ. Should work be unsatisfactory or incorrect to the customer or his designee upon inspection, the amount of responsibility borne by Crane shall be limited to making over the job. Failure to make a claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with terms, conditions and specifications.

  12. LIMITATION OF LIABILITY Under no conditions or circumstances will any responsibility be assumed by Crane for any consequential damages, including but not limited to the holding of a printing press, missing an insertion date, or for quality or accuracy in actual printing operations. Crane limits the liability for loss of data, disks, or any removable media to the replacement of like quantity of media submitted. Please label all disks and materials.

  13. CUSTOMER PROPERTY All customer property in the form of drawings, artwork, film, negatives and positives, separations, disks, electronic files or any other customer property used in the manufacture of Crane products are received, held and returned at the owner's risk. Crane shall not be liable, beyond its insurance then in effect, for loss or damage due to fire, theft, or any other causes, including damage during production. Original material supplied to Crane shall be properly identified.

  14. COMPANY PROPERTY All drawings, artwork, film negatives and positives, separations, etc., originated by Crane and used in the manufacture of end products shall become the property of the customer upon completed payment of related job invoice(s).

  15. STORAGE - Short Runs All drawings, artwork, film negatives and positives, separations, etc., if any, will be held in storage for a period of 12 months. Upon receipt of email request, stored items will be sent to customer for additional fee.

  16. STORAGE - Bound Galleys, Uncorrected Page Proofs, Ultra Short Runs All drawings, artwork, film negatives and positives, separations, etc., if any, will be held in storage for a period of 60 days for $10.00 fee. Upon receipt of email request, stored items will be sent to customer for no additional fee.

  17. ATTORNEY'S FEES In the event of default in payment of customer's account, customer agrees to pay Crane reasonable costs of collection, costs and expenses, and attorneys' fees paid or incurred in collection of customer's account, whether or not suit is filed, including costs on appeal.

  18. INDEMNITY The customer shall indemnify and save Crane harmless from any and all loss, cost, damage, liability and expense, including attorneys' fees, arising out of or in connection with any and all claims for libel, invasion or right of privacy, copyright infringement or plagiarism of claims that any other rights have been infringed by any matter included in the material supplied by the customer.

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